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Tursas

the cybernetics company

Steering by feedback

Cybernetics is the practice of steering by feedback: see what is actually happening, decide, act, and check what changed. Then adjust.

AI can make human language an interface for asking questions and directing work. We combine analysis, agents and conventional automation where each is useful. People retain authority over consequential decisions.

  1. ObserveWhat is actually happening
  2. DecidePeople choose, with analysis in reach
  3. ActA person, an agent or ordinary automation
  4. LearnCheck the result and adjust
Feedback model: observe, decide, act, learn, then observe again. People make the decisions. A drawing of the idea, not live data.

See what is actually happening

Requests, cases, messages, approvals and spreadsheets each record part of the work. Observability joins the records you choose, for a stated purpose, so you can follow state, events and results across the functions involved instead of inside one tool at a time.

We work within the permissions your organization already grants, for a purpose agreed with you. It is for understanding how work moves, not for watching employees.

Mariana

Mariana is the observability and security foundation beneath Tursas solutions, with configuration and rules set for each deployment. We agree which sources to connect and how information should be used with your team.

Named for the Mariana Trench.

  1. RequestsEventRequest submitted
  2. CasesStateCase assigned
  3. ApprovalsResultApproval recorded

Mariana · permissions, configuration and rules for this deployment

A drawing of the idea, not live data: this conceptual example joins records from different functions to follow one piece of work from event to state to result.

We build systems

A standalone tool can solve a bounded task, and a design or recommendation can describe a better process. We build the working system: information, people, decisions and action, connected so they can change when reviewed results show a better way. Products and licensed software can be reusable parts of it.

  • Know which requests are stuck, and why, before anyone has to ask.
  • Hand routine handling to automation that stops where judgement matters.
  • Review what happened, then change the process, not just the report.

Tell us where the work gets stuck.

A rough description is fine.

Reach out